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Legal

Complaints

If something has gone wrong, we want to hear about it and put it right. Here is how to complain and what happens next.

Last updated October 9, 2026
Section 1

How to complain

Email [email protected] with "Complaint" in the subject line, or write to Mega Commercial Enterprises Limited (Quantum Jetset), 77 Camden Street Lower, Dublin, D02 XE80, Ireland. Please include:

  • your name and the email you used with us;
  • the service or product, and the date of booking or purchase (your receipt helps);
  • what went wrong; and
  • what you would like us to do.

Please do not send passport numbers, bank details or health information.

Section 2

What happens next

  1. Within 5 business days we acknowledge your complaint and tell you who is handling it.
  2. Within 30 days we reply in full: what we found, and what we will do. If we need longer, we tell you why and when you will hear from us.
  3. If you are not satisfied with our reply, ask for a review. The founder, Inga Barkauskaite, reviews it personally and replies within a further 30 days.

We keep a record of complaints for 3 years after they are closed, as described in our Privacy Policy.

Section 3

Complaints about a professional we introduced

Lawyers, tax advisers and other professionals we introduce are independent and have their own complaints procedures and regulators. Please raise a complaint about their work with them first. Tell us too: we will help coordinate where we can, and we take it into account when deciding whether to keep introducing them.

Section 4

Independent information and help

  • Competition and Consumer Protection Commission (Ireland): information about your consumer rights when buying from an Irish business. www.ccpc.ie
  • European Consumer Centre Ireland: free help for consumers living in the EU, Iceland or Norway with a complaint against a business in another EU country. www.eccireland.ie
  • The courts: you can also bring a claim in the courts. If you are a consumer, you can do so in the courts of the country where you live.

If we cannot resolve your complaint, we will tell you in writing whether we are willing to use an alternative dispute resolution (ADR) body; we are not obliged to use one.

Complaints about how we handle personal data can also go to the Data Protection Commission: www.dataprotection.ie.